Job Title: Customer Support Executive
Organizational Overview:
- Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.
Roles and Responsibilities:
- Respond to customer inquiries and issues through email support in a timely and professional manner
- Troubleshoot technical issues and provide solutions to customers
- Escalate complex issues to the appropriate team members for resolution
- Maintain accurate records of customer interactions and transactions
- Provide product information and assistance to customers
- Collaborate with other team members to improve customer support processes
- Meet or exceed customer satisfaction goals and metrics
- Must achieve the defined SLAs.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience
- 1-3 years of experience in customer support or technical support
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and multitask effectively
- Knowledge of cloud-based technologies and services is a plus
- Must be able to do permanent night shifts.
- Should be able to do Rotation shifts and work on holidays.
If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Support Executive position.